Hi Folks
Customer satisfaction is passé. It is customer delight now. Every supplier / service provider tries every trick in the book and even outside the book to ensure that a customer is delighted with his product / service and stays with him. The ‘Thank You’ comes in various avataars and forms and languages including language of discounts and enticing, irresistible offers. While I am not one to be swayed by such offers and communications, I was delighted when I received the following message on whatsapp along with a picture of my garden from my gardener :
“Madam thank you very much from PRAJWAL GARDEN LANDSCAPE ONE 1 YEAR IS REMEMBER WE WOULD LIKE TO BE WITH U FOREVER”.
I can find many language and grammar errors in this simple statement but there is no error for sure in the sentiment behind this genuine ‘thank you’ message. Don’t you agree ? I was touched to receive this exactly a year after my garden was transformed by Murali, my gardener who used both face book and whatsapp to convey his gratitude to the garden make-over and maintenance work given to him. A simple gesture but a great impact. I loved it. Just loved the thought behind it and the simplicity in execution. As they say, ‘if you feel it, say it’. Of course I can vouch for his work too. Mere empty words not backed by quality service do not delight a customer.
As I reflect, let me take you from a feeling of delight to a feeling of gratitude for …………?? Love it or hate it, you cannot ignore it. That is the ever changing, fluid, dynamic, unsettled, unsettling Companies Act, 2013 that constantly keeps ‘teasing’ & ‘provoking’ us…..many a times ‘shocking’ & ‘shaking’ up the corporate world too. A stark contrast to its solid, stodgy, stoic earlier avatar of Companies Act, 1956 which was finally buried legally (read repealed) on Martyr’s Day i.e. 30th January, 2019, except for a few remnants. R.I.P CA1956 ! Having started with it as a student and for most part of my professional life, I do have fond memories of the well drafted, tightly-knit law which has stood the test of time for 63 long years and still serves as the backbone of the current law. Strange that at times we develop a bonding with inanimate things like furniture, house, car, roads, mountains…..and even a piece of legislation and ruminate over the separation or loss !! Wondering to whom do I pay condolences to now ? ☺ Nay, may be better to pay respects and gratitude to the Companies Act, 1956 which has served as my ‘anna-daata’ for over 2 decades, as it may have for several professionals of my generation.
This 206th issue of Samhita highlights the revamped Significant Beneficial Ownership Rules effective from 8th February, 2019, a 6 page summary of the GST updates (so many notifications that we have had to carry as an attachment), budget updates (which have paled in comparison to the other regulatory changes) etc. 7th article from the Mediation expert on ‘Myths of Mediation’ is very lucidly explained. Fortnight after fortnight, there seems to be no dearth of content for our newsletter. For any previous issues of Samhita and the readers feedback, please visit https://sharadasc.com/resource-center/