The Department of Consumer Affairs, under the Ministry of Consumer Affairs, Food and Public
Distribution is responsible to ensure safeguarding of consumers’ interests, effective administration and
timely settlement of consumer disputes. Keeping the same in mind, the Department of Consumer Affairs
In Part I of the Article on the Consumer Protection (ECommerce) Rules, 2020, we looked at the meaning of ecommerce, the important definitions such as E Commerce
Entity, Platform, Ranking, Marketplace E-Commerce Entity and Inventory E-Commerce Entity. We also discussed Rule 4 i.e. the duties of e-commerce entities.